[Business name and contact information]

 

Atelier Lagoon Co., Ltd.

Shop: Shelly de Titi

Representative: Tomomi Terada

Location: 〒106-0031

Azabu Point 201, 4-22-8 Nishiazabu, Minato-ku, Tokyo
Contact: 81-80-5486-3687

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【Selling price】
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The sales price will be the displayed amount (display price / consumption tax included).  
In addition to the selling price, shipping costs are required.

​​Delivery within Japan will be done by Sagawa Express.

Check shipping charges

In addition, the shipping fee varies depending on the product size and region, so please go to the cart and check the detailed shipping fee.

 

【How to order】

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Your order will be confirmed when you receive an order confirmation email from us.

If you do not receive an order confirmation email within 3 days after ordering,

Please email Shelly de Titi customer support.
Parental consent is required for use by minors.
Prices are subject to change without notice. Please note.

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【Payment】

Payment method when using the online store

・Credit card (Visa, Mastercard, American Express),

・PayPal

We do not know the pre-registered PayPal credit card information.

·Bank transfer

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Payment method when using the salon

·credit card

(Visa, Mastercard, American Express, JCB, Diners Club, Discover)

·cash

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Payment method when using Made-To-Order /Semi Order

After the design meeting, we will send you a quote.

Your order will be processed after payment has been confirmed within 5 business days.  
If the payment is not received, it will be automatically canceled.

If there is an extension of the transfer date or a scheduled date, please let us know.

You can wait until then. Please bear the transfer fee.

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・Credit card (Visa, Mastercard, American Express)
·Bank transfer

・Paypal

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We do not know the pre-registered PayPal credit card information.

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[Returns/Exchanges]

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・Special terms for returns

Please note that we do not accept returns or refunds unless the product is defective.
Only in the unlikely event that the product is defective or damaged or soiled due to trouble during transportation,

We will either replace the product with the same product or refund the shipping cost.
In the above cases, if you wish to exchange or return the product, please be sure to contact customer support within 7 days of the arrival of the product.
We accept returns only if the product is returned within 14 days of its arrival and has not been used.

Please note that we cannot accept returns of products marked as on sale (hereafter referred to as "sale items").

If there is no replacement item available due to stock availability, please select an item of the same price from other sales items.

Even if we receive size consultation in advance, we will not change the exchange conditions.

 

We will not accept returns if any of the following apply.

If you do not contact customer support within 7 days after receiving your order
If you cannot return the ordered product and enclosed items to the designated shipping address within 14 days after the product arrives
If the product does not come with all accessories
Insufficient or lost wrapping supplies
If there is evidence that the item has already been worn or tried on (wrinkles, wrinkles, scratches, stains, adhesion of odors, etc.)
shorts
If returned by ordinary mail or cash on delivery
If the value of the product is significantly lost due to insufficient consideration at the time of return (we will return the product by cash on delivery).

・Size exchanges will be handled under the following conditions.

1. If you would like to exchange the size, please contact customer support within 7 days of receiving the item.

2. We will only accept exchanges if the item is returned within 14 days of its arrival and has not been used.

Please note that we cannot accept exchanges for items that are on sale (hereafter referred to as "sale items").

3. The customer is responsible for both return shipping costs for size exchanges.

4. Products can only be exchanged once per order.

5. Shorts are not eligible for exchange.

6. If you cannot prepare a replacement item with the same product, please choose a replacement item from the items of the same value.

 

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[About product delivery]

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・When purchasing from the online store

In principle, items that do not have a delivery schedule listed on the product page will be shipped within 3 business days.

Other ordered products may have different delivery schedules.

Please see product details for details.

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If the customer refuses to receive the product due to personal reasons, or if the product is returned due to long-term absence

"Delivery fee/return handling fee" will be charged.

At our shop, we do not refuse to receive cash on delivery without a valid reason,

If the product is returned due to expiration of the storage period, etc.

The following charges will be billed by certified mail.

・Round-trip shipping fee

 

・When ordering with Made-To-Order

After payment for the product, it will take 4 to 6 weeks to complete the order.  
If there are many orders, it may take longer than that.

We will inform you of the delivery date when we present the estimate.

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[Personal information of customers]
- Please check our website "Privacy Policy".

 

[Inquiries]
Shelly de Titi products purchased from the online store, or the care of such products,

Questions, opinions and requests regarding other services

Please email Shelly de Titi Online Store Customer Support.

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Shelly de Titi Online Store Customer Support

Hours: Mon-Fri 11:00-17:00

(Excluding public holidays and year-end and New Year holidays) 

Email: shellydetiti@gmail.com

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