Business Information
Business Name:Atelier Lagoon Inc.
Shop Name:Shelly de Titi
Representative:Tomomi Terada
Address:4-22-8 Nishiazabu, Minato-ku,
Tokyo 106-0031, Japan
Contact Phone Number:
+81-80-5486-3687
Sales Price
All prices displayed on this website are inclusive of Japanese consumption tax.
Shipping fees are charged separately from the product price.
Domestic shipments within Japan are delivered via Sagawa Express.
Shipping fees vary depending on the size of the item and the delivery region.
Please proceed to the cart to confirm the exact shipping cost.
Order Method
Your order will be confirmed once you receive an order confirmation email from us.
If you do not receive the confirmation email within approximately three (3) days after placing your order,
please contact Shelly de Titi Customer Support via email.
Minors must obtain consent from a parent or legal guardian before using this service.
Prices are subject to change without prior notice.
Payment Methods
For Online Store Purchases
・Credit Card (Visa, Mastercard, American Express)
・PayPal
We do not have access to any credit card information registered with PayPal.
・Bank Transfer
For Made-To-Order / Semi-Order Services
After the design meeting, an estimate will be issued.
Production will begin once payment is confirmed within five (5) business days.
If payment is not received within the specified period, the order will be automatically cancelled.
If you require an extension or have a scheduled payment date, please notify us in advance.
Bank transfer fees must be borne by the customer.
Accepted payment methods:
・Credit Card (Visa, Mastercard, American Express)
・PayPal
We do not have access to any credit card information registered with PayPal.
・Bank Transfer
Returns and Exchanges
Return Policy
We do not accept returns or refunds unless the product is defective.
In the event of a defective product or damage caused during shipping,
we will cover all related costs and either exchange the item for the same product or issue a refund.
To request an exchange or return under these conditions, please contact Customer Support within seven (7) days of receiving the product.
Returned items must be unused and sent back within fourteen (14) days of receipt.
Products marked as Sale are not eligible for return.
If a replacement item is unavailable due to stock limitations, you may select another product of equal value.
Please note that even if you consulted us regarding sizing in advance, the exchange conditions will not change.
Returns Will Be Refused in the Following Cases:
-
Failure to contact Customer Support within 7 days of product arrival
-
Failure to return the product and all included items within 14 days
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Missing accessories or included items
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Missing or lost packaging materials
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Evidence of wear or use (wrinkles, deformation, scratches, stains, odors, etc.)
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All types of underwear bottoms (shorts)
-
Returns sent via regular mail or with shipping charges unpaid
-
Products whose value has been significantly reduced due to insufficient care during return shipping
(Such items will be returned to the customer with shipping charged collect.)
Size Exchange Policy
Size exchanges are accepted under the following conditions:
-
Contact Customer Support within 7 days of receiving the product
-
The product must be unused and returned within 14 days
-
Shipping fees for size exchanges (both ways) are the customer’s responsibility
-
Only one (1) size exchange is allowed per order
-
Underwear bottoms (shorts) are not eligible for exchange
-
If the same product is unavailable, another product of equal value may be selected
Sale items are not eligible for size exchange.
Product Delivery
Online Store Purchases
Items without a specified delivery date will generally be shipped within three (3) business days.
Delivery schedules for made-to-order or special items may differ.
Please refer to the product details page for specific information.
If an order is returned due to refusal of delivery or prolonged absence,
we will charge the customer for shipping and return handling fees.
In cases of unjustified refusal of cash-on-delivery orders or expiration of storage periods,
we will invoice the following costs via registered mail:
・Round-trip shipping fees
Made-To-Order Products
Production takes approximately four (4) to six (6) weeks after payment is confirmed.
Delivery times may be longer during peak periods.
The estimated delivery date will be provided at the time of quotation.
Personal Information
Please refer to our Privacy Policy available on this website.
Contact Information
For inquiries regarding products purchased from the Shelly de Titi online store,
product care, or other services, please contact our Customer Support by email.
Shelly de Titi Online Store Customer Support
Business Hours: Monday–Friday, 10:00–17:00 (JST)
(Closed on national holidays and during year-end/New Year holidays)
Email: shellydetiti@gmail.com